Frequently Asked Questions
Have a question? We have an answer!
If your question isn't listed, please Contact Us at the bottom of the page.
How do I place an order?
Browse our product selection and click the "Add to Cart" or "Buy Now" buttons. If these buttons do not work, you may need to upload an artwork file to place the item in the cart!
What is your turnaround/production time?
Our production time is 3-7 business days depending on the product and our standard shipping is 3-5 business days. This may vary due to the size of the order or the volume of orders in our system.
Please do not place an order if a due date is approaching or past. We do not offer expedited production or shipping at this time.
If production times are longer than usual, there will be an announcement bar at the top of our home page.
What are your shipping policies?
We offer USPS ground shipping on all orders over $30. Smaller orders require a shipping fee and will also be shipped via USPS.
All orders will receive tracking information via email when the package has been shipped. Please allow a few hours for the tracking number to work.
If a shipping address is incomplete, we will reach out via email for a correct address. If a valid address is not received within 5 business days, the order may be subject to cancelation and payment refunded.
Shipping addresses may be changed via our Contact Us form or via email before tracking information is received.
If your order is lost in the mail, please Contact Us or email. If the address was incorrect, a new order will need to be placed to print again.
We currently only ship within the United States.
What is your return/exchange policy?
As all of these items are handmade to order, we do not offer returns or exchanges at this time. If the products received are damaged upon delivery, they may be subject to a recreation.
What are your sustainability practices?
We are an eco-friendly and waste-conscious shop. All our paper materials are FSC certified and we reuse as much as we can (Which is why we have our mini-books!).
We are always looking for ways to conserve the planet as we create new things.
Check out our upcycled fabric journals!
Why is there no discount for 10+?
Please email us for quantities over 10 to discuss quantity discounts! Every project is different and requires special consideration.
Still have questions?
We will answer them shortly!